Acceptance of Terms
The web pages available at wpunlock.com and all linked pages (“Site”), are owned and operated by WPUnlock. (“WPUnlock”) and is accessed by you under the Terms of Service described below (“Terms”).
Description of Service
The Site is an online service offering maintenance packages to operators of websites running on single-site installations of WordPress. Services include, but are not limited to, any service and/or content WPUnlock makes available to or performs for you, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services.
Your access to and use of the Site may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of the Site or any other reason within or outside the control of WPUnlock. WPUnlock reserves the right to suspend or discontinue the availability of the Site and/or any Service and/or remove any Content at any time at its sole discretion and without prior notice.
WPUnlock service does not support multi-site WordPress installations.
As a condition to using Services, you are required to open an account with WPUnlock and select a password and username, and to provide registration information. The registration information you provide must be accurate, complete, and current always. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your WPUnlock account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities resulting from the use of your password and conducted through your WPUnlock account.
Services are available only to individuals who are at least 18 years old.
Release and Indemnity
You hereby expressly and irrevocably release and forever discharge WPUnlock, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns of and from any and all actions, causes of action, suits, proceedings, liability, debts, judgments, claims and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Site and the Services.
You hereby agree to indemnify and hold harmless WPUnlock, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees, resulting from or arising out of (i) a breach of these Terms, (ii) the use of the Services, by you or any person using your account or WPUnlock Username and password, or (iii) any violation of any rights of a third party.
Limitation of Liability
In no event shall WPUnlock be liable under contract, tort, strict liability, negligence or other Legal theory with respect to the site, the service or any content (i) for any lost profits or Special, indirect, incidental, punitive, or consequential damages of any kind whatsoever.
WPUnlock, wpunlock.com and other WPUnlock graphics, logos, designs, page headers, button icons, scripts, and service names are intellectual property of WPUnlock. WPUnlock’s intellectual property may not be used in connection with any product or service without the prior written consent of WPUnlock. The images and icons available in the WPUnlock Press Kit may use by partners and third-party sites in connection with providing appropriate links to the WPUnlock Site.
Support Requests & Monthly Support Time
Support must be requested through the proper channels to be received and responded to in a reasonable amount of time. To request support please e-mail firstname.lastname@example.org or create a ticket by logging into your account at https://wpunlock.com.
Plans that include “24/7 Website edits”, allow unlimited small requests sent to WPUnlock team, that will be solved free of charge. Each request can take no more than 30 minutes to solve. If a task requested requires more than 30 minutes to solve it will not fall in the category of free website edits and it will be billed to the customer separately from his maintenance plan at a rate of $99.00 per hour. Developer support and customization hours is billed at an additional $99.00 per hour, per request.
Up to 48 hours response time on non-emergency requests. Requests are subject to approval by assigned agent or WPUnlock management. Emergency or rush requests may be subject to a rush surcharge of $50/hour.
Nature of Requests
Requests that fall in the category of free website edits (“24/7 Website edits”):
- Styling elements with CSS
- Content Population
- Basic Image Manipulation
- Creation of basic graphics (e.g. buttons, banners, etc.)
- WordPress consulting (pick our brains)
- Plugin installation and implementation
If you’re unsure about the whether or not a request meets these criteria, submit it as a ticket to our support system and we will either accept the ticket or deny the ticket based on managerial approval.
Requests that do not fall in the category of free website edits (“24/7 Website edits”):
- Website redesign
- Landing page design
- Custom plugin development
- Custom theme development
- Search marketing/SEO services
Termination & Cancellation
Cancellation can occur at any time after your first 2 months (60 days) of service. You’re never required to stay with us – in fact, we’d prefer you have the option to leave if you’re unhappy with our service and give us feedback on how we can serve you better.
WPUnlock may terminate or suspend any and all Services and/or your WPUnlock account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your WPUnlock account, you must Contact us with your termination request. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You can contact us through the contact page or open a ticket on your account area to issue a termination request.
WPUnlock reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, WPUnlock will notify you by posting an announcement on the site. What constitutes a material change will be determined at WPUnlock’s sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any content following notification of a material change to the terms shall constitute your acceptance of the Terms as modified.
No agency, partnership, joint venture, or employment is created as a result of the Terms and you do not have any authority of any kind to bind WPUnlock in any respect whatsoever. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. WPUnlock shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond WPUnlock’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of the Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable. WPUnlock may transfer, assign or delegate the Terms and its rights and obligations without consent. The Terms shall be governed by and construed in accordance with the laws of Romania. Both parties agree that the Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of the Terms, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein.